Refund & Exchange Policy

We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund and exchange policy outlined below:

Refund:

• Timeframe: We process refunds within 5-6 working days from the date of receipt of the returned item.
• Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and returned within 14 days of purchase.
• Process: Upon receipt and inspection of the returned item, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Exchanges:

• Timeframe: We offer exchanges within 20 days of the original purchase date.
• Eligibility: Items eligible for exchange must be unused, in their original condition, and accompanied by proof of purchase.
• Process: To request an exchange, please contact our customer service team at info@bonafideleather.com with your order details and exchange request. Once approved, you can return the item to us, and we will process the exchange accordingly.

Conditions:

• Refunds and exchanges are subject to inspection and approval of the returned item.
• Shipping costs for returning the item for refund or exchange are the responsibility of the customer unless the return is due to an error on our part.
• Personalized or customized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
• Please ensure that returned items are securely packaged to prevent damage during transit.

For further assistance or inquiries regarding our refund and exchange policy, please don’t hesitate to contact us at info@bonafideleather.com Your satisfaction is our priority, and we are here to assist you every step of the way.